COVID-19 Update At Elgar Road Vet
Stage 4 Update - 6th Aug, 2020
Please read this update regarding our ability to provide veterinary services during stage four restrictions. The clinic will remain open and we will continue to offer essential services to our clients.
Taking your pet to the vet is listed under ‘health and care’; therefore it is a legitimate reason to leave the home. For veterinary care or collection of supplies from a veterinary clinic, clients MAY travel further than 5km from home. You will be sent an appointment confirmation text prior to your appointment, which you may use as proof of your reason to travel should you be asked.
If your pet requires veterinary services, please call the clinic and we can advise you if your pet’s condition requires immediate attention, or if they can wait until after lockdown. Please be respectful of our staff as they are helping to guide you through this process. It is a difficult time for everyone and we are all trying to do the best for you, your pet and the community. Depending on your pet’s issue, we may be able to offer a phone consultation rather than a physical consultation to further reduce your need to travel.
Please advise staff if any of the following applies to you:
- You have COVID-19
- You are unwell, displaying any signs of a cold (fever, cough, shortness of breath)
- You have travelled overseas in the last 14 days
- You have come into contact with a person that has tested positive for Covid-19
We’ll discuss options with you to ensure that your pet receives the care they need. This may include a telemedicine consultation depending on your pet’s condition or a minimal contact consultation.
We continue to run Pet Care With Contactless Consults
To ensure your health and safety and that of our team we are providing pet care with minimal human contact.
How we can help you and your pet:
- Simply call us when you arrive for your appointment.
- A nurse will come and collect your pet whilst you remain in your car, -Please wait in your car for the duration of your appointment, and keep the porch/doorway area clear.
- Cats must be in a secure cage, and dogs on a lead. Please get your pet out of your car for our staff so we do not have to enter your car
- Our vet will call you on your mobile phone (so please make sure you have it with you) to discuss history and treatment
- Payment will be taken over the phone via credit card - we have moved to a cashless system.
- Your pet and medications will be returned to you
- All clients over the age of 12 must wear a mask
- Practice social distancing measures
Ordering Medications/Food And Other Products
Please call the clinic and order any food/medications or products required. Payment will be taken over the phone. When you arrive, simply call the clinic and a nurse will bring your items out to you.
Advice From Our Vets
During these unprecedented times, we will continue to provide quality veterinary services to pet parents and their pet companions.
- Make sure that you have adequate supplies of medications for your pet. Our staff can organise this for you. If you advise our team a couple of weeks in advance, we can fill your order and have it ready for you to pick up
- If you are self-isolating and your pet needs to be seen by a vet, please ring the clinic ahead of your appointment. We advise that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you informed during the consult
- Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pet’s condition as well as other factors so please call our team to discuss
- As always, our advice to pet owners remains the same. Wash your hands thoroughly before and after handling your pet and avoid having them lick your face
- There is currently no evidence that pets could be a source of infection to people.
This is a rapidly changing situation and we will provide updates to you as more information is available.
What You Need To Know About COVID-19 And Your Pet’s Health
- There is currently no evidence that pets in Australia can spread COVID-19.
- To date, the Australian Veterinary Association has not received any reports of pets or other animals becoming sick with COVID-19.
- We always recommend following everyday preventive hygiene actions to help prevent the spread of illness.
Frequently Asked Questions About Coronavirus/COVID-19 And Pets
Can The Coronavirus/COVID-19 Virus Infect Dogs And Cats?
The good news is that there is currently no evidence that pets are involved in the spread of COVID-19 or that they can be infected or become sick. Whilst there was a case in Hong Kong where a dog belonging to a confirmed COVID-19 pet owner tested positive, the dog did not become unwell. Further testing confirmed the dog was only weakly positive. There have been no other reported cases globally.
Can Pets Spread The Disease? I.E. If A Pet Has Been In Contact With Someone Who Is Diagnosed With COVID-19, Can The Pet Spread The Disease To Other People Or Pets?
There is currently no evidence that pet dogs or cats can be a source of infection to other animals or to humans. This virus is being spread from humans to humans and there is no evidence that pets are involved.
There Is A Lot Of Information Online About Dogs, Cats And Coronavirus. Why Is This?
The term ‘coronavirus’ defines a broad family (type) of viruses which have been around for a long time, some of which only affect dogs and cats. Dog and cat coronaviruses are different to COVID-19 and cannot infect people. Unfortunately, due to the similar name, these terms may appear in historical articles or online forums and this can cause unnecessary confusion, panic or concern.
There are vaccinations available to protect dogs and cats from infectious diseases including the specific canine coronavirus (there is no equivalent vaccine for cats). It’s important to vaccinate our pet dogs and cats for common diseases such as parvovirus and upper respiratory viruses to keep them safe and healthy. Remember, pets are not involved in the spread of COVID-19, you do not need to be alarmed.
How Can Pet Parents Protect Themselves And Their Pets?
Remember, the way you can catch COVID-19 is from exposure to an infected person. Therefore, practice standard precautionary hygiene measures as recommended by the relevant Health
Departments in your state or territory. This includes thoroughly washing your hands with soap and water (or alcohol gels), distancing yourself from people who are unwell, in some cases wearing face masks and avoid touching your face.
We recommend following good hygiene whenever interacting with your pets, this advice has not changed. Wash your hands thoroughly with soap and water after touching any animal. Avoid sharing food with your pets or letting your pets kiss or lick your face or mouth. Keep your pet’s vaccinations and parasite treatments (including worming) up to date and maintain regular veterinary health checks. If you suspect your pet is unwell or you have any concerns about your pet’s health, please call us on 9899 9518.
If you are required to self-isolate for 14 days, this may impact your pet’s daily routine and you may need to keep them at home with you. You can plan-ahead by ensuring that you have two weeks of pet food and medication on hand.
Should Pet Parents Avoid Contact With Pets Or Other Animals If They’re Sick With COVID-19?
If you have been diagnosed positive for COVID-19 and you are forced to self-isolate, we know that pets can be a source of comfort and companionship during these times. However, we recommend avoiding hugging, kissing and having them lick your face and we always advise that you wash your hands thoroughly before and after handling your pets.
Please do not consider abandoning your pet in these times of uncertainty. If you have any concerns, please contact our team in 9899 9518
My Pet Needs To Go To See A Vet And I Am Self-Isolating Or Sick. What Should I Do?
If you are self-isolating and your pet needs to be seen by a vet, you should ring the clinic to advise us when booking your appointment. We recommend that you ask someone else to accompany your pet to our clinics, however, ensure you can be contacted by phone so that our vets can keep you updated.
Our vets may be able to do a telemedicine consultation with you and your pet. This will depend on your pets’ condition as well as other factors so please contact us for advice on what is best for your particular situation. This information is referenced by the World Small Animal Veterinary Association (WSAVA), the Australian Veterinary Association (AVA) and the World Health Organisation (WHO). It must be emphasised that the situation is rapidly evolving, and we encourage you to monitor the websites of the associations listed above to stay up to date with the latest information.